Refund Policy

Classroom Courses: No refunds are provided once the course has commenced. Cancellations prior to the start date may incur material deductions.
Online Courses: Refunds are non-applicable once access is granted.
Shipping Fees: Shipping fees are non-refundable, and return shipping charges (if any) will be deducted from refunds.
Materials Already Issued: Any issued study materials are non-refundable. If canceled before the course, the value of these materials will be deducted from the refund amount.

Cancellations more than 14 days before the course start date:
- Eligible for a full refund, minus the cost of any study materials provided.
Cancellations within 14 days of the course start date:
- Refunds will be issued with a 20% cancellation fee deduction, plus the cost of materials already issued.
No refunds once the course begins or if the student does not attend.

Course Registration and Payment:
- Registration is only confirmed after full payment. Study materials are released only upon receipt of payment.
Exam Registration Deadlines:
- Exams must be registered 21 business days prior to the scheduled exam date.
Forfeited Exam Fees:
- Exam fees are forfeited if the student cannot attend a scheduled exam unless canceled more than 16 days in advance.
One-Year Exam Period:
- Students must complete their exams within one year from the course enrollment date. After this period, the exam fee is forfeited.
Rescheduling Fees:
- Exam reschedules within 16 days of the exam will incur a ₹3,000 + GST administrative fee, plus any additional registration costs.

Course Transfers:
- Students may transfer their course registration to a new session within 6 months, subject to availability and if exams have not been ordered.
Remote Invigilation Exams:
- Students taking remote exams will receive instructions to conduct a system check.
- Failure to complete system checks or meet technical requirements will result in the forfeiture of the exam fee.
- Students must contact support at least 7 days before the exam if technical issues arise.

Missed Exams:
- If a student misses an exam, the fee is forfeited, and the student must rebook the exam at an additional cost.
- Rescheduled exams require at least 16 days' notice to avoid rebooking fees.
Missed Classes:
- Missed classes are not eligible for refunds or make-up sessions. Students are encouraged to review course material on their own.

Cancellation Policy:
- Full refunds for corporate events will be provided if canceled 14 days prior to the event date. Cancellations within 14 days are non-refundable.
- Corporate bookings may be transferred to new dates within 8 months, based on availability.

Affiliate Course Policies:
- Refund policies for partner courses (e.g., California Wine Institute or Barossa Wine Scho
  Students must ensure that they meet all technical requirements for remote invigilation exams. Detailed instructions, including system check protocols, will be sent via email multiple times prior to the exam date. Students are expected to follow these instructions carefully to ensure they are fully prepared.
  The Sonal C Holland Wine & Spirit Academy is not responsible for any technical issues, connectivity lapses, or other disruptions on the part of the student during the exam. Failure to meet technical requirements or complete system checks may result in forfeiture of the exam fee, with no refunds or rescheduling options provided. Students are encouraged to test their systems in advance and notify the Academy promptly if they encounter any issues.
  ) align with the terms set by the respective partners.
- For affiliate programs, transfer and cancellation requests are subject to approval and availability.

In the event of unforeseen circumstances (e.g., pandemics, natural disasters), students may transfer their registration to another course session or receive a full refund. The Academy will notify students at least 14 days in advance if courses are postponed or canceled due to such events.

Identification:
- Students must present a government-issued photo ID on the day of the exam. Failure to do so will result in the student being denied access to the exam, and the fee will not be refunded.
Students must ensure that they meet all technical requirements for remote invigilation exams. Detailed instructions, including system check protocols, will be sent via email multiple times prior to the exam date. Students are expected to follow these instructions carefully to ensure they are fully prepared.The Sonal Holland Wine Academy is not responsible for any technical issues, connectivity lapses, or other disruptions on the part of the student during the exam. Failure to meet technical requirements or complete system checks may result in forfeiture of the exam fee, with no refunds or rescheduling options provided. Students are encouraged to test their systems in advance and notify the Academy promptly if they encounter any issues.

Feedback Request:
- We encourage students to provide feedback to help improve our services. Students requesting refunds are welcome to share their insights to enhance our future offerings.

Process:
- Email your refund or transfer request to [email protected] with relevant details, including your enrollment confirmation.
Review and Approval:
- Our team will review your request within 5 business days and confirm your eligibility.
Processing Time:
- Refunds, once approved, will be processed within 7-10 business days.

For questions or assistance with refund requests, transfers, or rescheduling exams, please contact: [email protected]